Disability Access at Los Angeles Airports

Access Paratransit
Photo courtesy of Access Services

Photo courtesy of Access Services

Los Angeles airports are committed to ensuring the best travel experience and equal access to all of its passengers and visitors, including those with disabilities and special needs. The following sections highlight disabled access and services provided by Los Angeles International Airport, Bob Hope Airport, and LA/Ontario International Airport.

For the most current information on passenger and baggage screening, visit the Transportation Security Administration (TSA) website at www.tsa.gov.

LOS ANGELES INTERNATIONAL AIRPORT (LAX)

Los Angeles International Airport (LAX) is the main airport serving the Greater Los Angeles area. LAX is located in the beach community of Westchester, about 16 miles from Downtown L.A. The airport's West Coast location makes it a gateway to international destinations, particularly Asia and the Pacific. LAX is the world's sixth busiest airport and third busiest in the United States, offering 680 daily flights to 96 domestic cities, and 910 weekly nonstop flights to 59 cities in 30 countries. LAX is part of a system of three Southern California airports – along with LA/Ontario International and Van Nuys general aviation – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.

LAX is committed to ensuring equal access is provided to passengers and visitors with disabilities or other special needs. With its nine terminals arranged in the shape of the letter “U” and eight parking structures located opposite these terminals, LAX works closely with the disabled community to continually identify ways to provide greater access to the airport.

AIRPORT SECURITY
Federal aviation security rules restrict access beyond passenger screening to ticketed passengers only. All departing travelers must go through passenger and baggage security screening. If a relative or friend wishes to escort passengers with disabilities to or from an aircraft gate, permission must be obtained from the airline. Prior to departure, the passenger and escort should go to the ticket counter to obtain a gate pass for the escort. The escort will have to present government-issued identification before a gate pass will be issued. Only one escort is allowed to accompany a passenger with disabilities to the gate. For a passenger on an arriving flight, the airline will verify the arriving passenger requested special assistance in his/her reservation. Contact your airline for specific requirements.

DROP OFF & PICK UP
On the Lower/Arrivals Level, LA Access signs are posted in front of each terminal where passengers may be picked up or dropped off by private vehicles or the LAX lift-equipped van. Passengers may also be dropped off or picked up at terminal curbside on the Upper/Departures Level.

PARKING
Extra-wide parking spaces are conveniently located adjacent to elevators on every level of each Central Terminal Area parking structure and near the bus stop in Economy Lot C. Extra-wide parking spaces are marked with signs displaying a wheelchair symbol, or the words “Disabled Parking.”

Economy-rate parking with free accessible shuttle bus service to and from airline terminals is available in Lot C at 96th Street, just east of Sepulveda Boulevard. LAX shuttles run every 10 minutes and are equipped with a wheelchair lift.

GROUND TRANSPORTATION
The LAX FlyAway bus service provides frequent non-stop service to LAX from locations throughout the city. For information on fares and schedules, visit www.lawa.aero/flyaway or call (866) 435-9529. Parking is available at all FlyAway locations. Buses are equipped with wheelchair lifts. Drivers or baggage handlers will assist passengers with luggage and boarding the bus. Buses drop off departing passengers on the Upper/Departures Level of each airline terminal. Buses pick up arriving passengers on the Lower/Arrivals Level outside baggage claim of each terminal under the green sign: FlyAway, Buses and Long Distance Vans.

The LAX Airline Connection Shuttle Bus A provides free travel between terminals. The shuttles are lift-equipped and stop on the Lower/Arrivals Level outside baggage claim under the blue sign: LAX Shuttle/Airline Connections.

Lift-Equipped Vans are available on an on-call basis for passenger transportation between terminals and between economy Parking Lot C and the terminals. The vans operate daily from 5 a.m. to 10:30 p.m. To request a van, call (310) 646-6402 or (310) 646-8921. The van service is free, and tipping is not required.

LAX has a special assistance vehicle to transport passengers with disabilities or special needs between terminals and aircraft gates located on the airport’s airfield.

Access Services is the service name of the ADA Complementary Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators, and within ¾ of a mile around Metro Rail stations during the hours that the systems are operational. Access is a curb-to-curb shared-ride service; several riders will be transported at one time in the same vehicle. Access operates on the same schedule as most buses. Regular service is offered from 4am to 12am, seven days a week. One-way fare is based on the distance you travel with a maximum fare of $3.00 (except in Antelope and Santa Clarita Valleys). IMPORTANT: Access may not be able to transport a wheelchair or mobility device larger than 30” wide and 48” long and weighing more than 600 lbs when occupied.

AIRPORT FACILITIES & SERVICES
Travelers Aid Society (TAS) of Los Angeles is a non-profit, private agency that provides passengers with information and services. Persons with disabilities can arrange to have a TAS volunteer accompany them from one terminal to another. TAS booths are located in each LAX terminal on the Lower/Arrivals Level adjacent to baggage claim. For more information, call (310) 646-2270 (voice) weekdays between 9 a.m. and 5 p.m.

Wheelchair service: Each airline is responsible for providing wheelchairs for their customers with disabilities, from curbside drop-off to the aircraft. Contact your airline’s reservation desk a minimum of 72 hours prior to your flight to reserve wheelchair service. Wheelchair service is provided free of charge. Tipping is not required. Remind a flight attendant near the end of your flight that you will need a wheelchair upon arrival.

Public telephones: All airline terminals include public telephones that feature:

  • Text
  • Telephone/Teletypewriter for the Deaf (TTY) or speech-impaired
  • Hearing-aid compatibility and amplification for persons with impaired hearing
  • Wide spaces to accommodate wheelchairs

Elevators are located near public stairways and escalators in all airline terminals. They also are centrally located next to terminals in multi-level parking structures. All elevators include accessible control buttons, lowered handrails and other features to provide convenient use for persons with disabilities.

Restrooms: Every terminal includes restroom facilities with an extra-wide toilet stall equipped with side grab bars. Look for the disability symbol on these stalls. Also, unisex restrooms equipped for persons with disabilities are available in Terminal 2 on the Upper/Departures Level and in Terminal 6 on the Lower/Arrivals Level.

Ramp ways are provided from street to sidewalk levels in front of all terminals, and at entrances to other airport buildings where there are stairs to negotiate.

Restaurants and shops: All food and beverage concessions, as well as gift and news shops are wheelchair-accessible in all airline terminals.

Service animal relief stations: There are five relief stations to accommodate service animals (seeing-eye guide dogs) within the Central Terminal Area of LAX. The relief stations are located outside the terminals on the Lower/Arrivals Level:

  • Between Terminals 1 and 2
  • Between Terminal 3 and Tom Bradley International Terminal
  • Between Tom Bradley International Terminal and Terminal 4
  • Between Terminals 5 and 6. This relief station is located across the street from the terminals in the grassy area adjacent to Parking Structure 6.
  • At the end of Terminal 7 

BOB HOPE AIRPORT (BUR)

Bob Hope Airport (BUR) is centrally located in the San Fernando Valley, making it a good choice for visitors exploring the Valley, Pasadena and Glendale, or as an alternate airport for those headed to Hollywood or Downtown L.A. BUR offers over 80 non-stop flights daily on Alaska, Delta Connection, jetBlue, Southwest, United Express and US Airways to West Coast cities, mid-continent hubs and New York.

Parking: Parking for persons with disabilities is located in Bob Hope Airport’s Short Term and Economy Lots. An elevator serves all four levels of the Short Term Parking Structure. Vehicles using the marked spaces must display disabled placards. Free wheelchair-accessible shuttles are available every 5-10 minutes from our Economy Lots to and from the terminal building.

Accompanying passengers to/from gate: To accompany a solo traveler with special needs to or from an arrival or departure gate (such as an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Be sure to allow additional time for potential lines at the counter. Please note that only one person may be allowed to accompany the special-needs passenger to or from the gate. Also, please be prepared to provide government-issued photo identification (e.g. driver's license) and/or flight information.

Wheelchair or skycap service: For wheelchair or skycap service, please use any of the white courtesy phones located throughout the terminal to contact an airport operator for assistance.

Restrooms: All restrooms in the airport terminal are ADA compliant.

Text Telephones (TTYs): TTYs for the deaf or hard of hearing can be found in the main terminal and on each concourse, as well as on the Shuttle Island in front of the terminal. Click here to see a map showing their locations.

For more information, visit www.burbankairport.com/passengers/disabled-passengers.html.

LA/ONTARIO INTERNATIONAL AIRPORT (ONT)

LA/Ontario International Airport (ONT) is located in the Inland Empire, approximately 35 miles east of Downtown Los Angeles in the center of Southern California. It is a medium-hub, full-service airport with commercial jet service to major U.S. cities and through service to many international destinations.

Wheelchair accessible transportation: The following companies provide wheelchair accessible transportation services to and from the airport. It is recommended that travelers call in advance for transportation arrangements and rates.

  • Bell Cab: 800.340.8294
  • Omnitrans: 800.966.6428
  • Supershuttle: 800.700.1983
  • Yellow Cab: 800.305.8294

Parking: Disabled parking is available in all parking lots.

Curb cuts are provided from street to sidewalk level in front of the terminals.

Elevators are located on the first (baggage claim area) and second floors (screening area) of Terminals 2 and 4.

Telecommunications Device for the Disabled (TDD) capability is provided at selected locations on public pay phones. Standard TDD keyboard signs are displayed where pay phones with TDD capability are located.

Restrooms: Wheelchair accessible restrooms are located in all terminals and floors. Each terminal has an accessible unisex restroom in the arrivals level, past the elevator.

Requesting wheelchair service: It is recommended that you contact your airline 72 hours in advance. Wheelchair service is provide free of charge by your airline. Tipping is not required for wheelchair service. Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to their aircraft. Airlines are required to provide curbside wheelchair service when requested. On your return flight, you should remind a flight attendant near the end of your flight, that you will need a wheelchair upon arrival.

Service Animal Relief Areas are conveniently located outside, at the East end of each terminal. Relief Areas are provided with fresh water, disposable bags and trash cans for convenient clean-up after your service animal relieves itself.

Restaurants: Food and beverage concessions are wheelchair-accessible. These facilities provide easy access to food service and check-out counters, and ample space to dine while in wheelchairs.

For more information, visit www.lawa.org/welcome_ont.aspx?id=1940.